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Information for PRM


PLANNING TRAVEL?

Help desk at Moscow Domodedovo Airport.
We will answer all your questions.

+7 495 933 66 66

We offer 24/7 assistance to passengers with disabilities.
Our staff will meet you and assist with completing the required procedures both when departing from and arriving at Moscow Domodedovo Airport.

+7-495-933-66-66
Car parking assistance at Moscow Domodedovo Airport/
We offer free parking for vehicles carrying passengers with disabilities.

+7 916 509 52 93


Before the flight

Please read our recommendations to passengers with special needs about preparing for flight.

Escort

Traveling alone without an accompanying person? You can request assistance from our staff responsible for services to passengers with disabilities. If necessary, our staff will meet you and assist with completing the required procedures both when departing from and arriving at Moscow Domodedovo Airport.

If the escort service was requested at the airport without prior reservation, it is provided on a first-come, first-served basis (as the escort agents are available). Please note that in this case there could be some loss of time before boarding. So we recommend you to arrive at the airport in advance: no later than 1 hour 45 minutes before departure in case of international flights and no later than 1 hour 15 minutes in case of domestic flights.

Upon arrival at the airport:

Call +7 495 933-66-66 to the service for the provision of services to passengers with disabilities / to the registration section of your flight to call the assistant, or go to the Lounge on your own (after inspection at the entrance to the passenger terminal, follow the “Service for persons with limited mobility”);

You must have: a ticket, boarding pass, passport, disability certificate, or a medical certificate that confirms the need for accompaniment, a boarding pass.

Escort is provided FREE OF CHARGE and around the clock. Escort can be pre-ordered by contacting the airline.

Wheelchairs are provided for passengers who are unable to move on their own for temporary use on the territory of the airport.

In order to get a wheelchair, go to the Lounge after inspection at the entrance to the passenger terminal, follow the signs for «Service for persons with limited mobility»).

Any questions? Contact the help desk of the Moscow Domodedovo Airport at +7 495 933 66 66.

Baggage

Same security rules to check-in baggage and cabin baggage.

Baggage of a passenger with reduced mobility is carried with the help of an accompanying passenger.

You can also use the services of baggage delivery. Baggage delivery service operates inside the airport complex (prior to pre-flight inspection) and in the adjacent territory.

After arriving at Moscow Domodedovo Airport:

Free parking

Our car parks are FREE for people with disabilities.

Parking spaces closest to the Terminal are reserved for passengers with disabilities. Some of the parking spaces are equipped with barriers to keep them free. To get access to a dedicated parking space, call in a parking assistant.

To do this contact the operator at the nearest automatic parking terminal or contact the car park supervisor at +7 916 509 52 93.

To leave the car park free of charge, contact the car park administrator (multi-level Parking P2 1st floor, office 1.3 or by calling the operator at the nearest automatic parking terminal).

To leave the car park, use the ticket received at the entrance.

To avoid inconvenience, do not leave your parking ticket in the parked car.


Getting to the Terminal

Areas adjacent to the Terminal are fully adapted for people with reduced mobility (i.e. ramps, handrails, special tactile tiles). Entrance doors are equipped with buttons slowing down the rotation of the door for your convenience.


Airport Terminal map

Первый этаж

Detailed map of the Terminal is available here.


Emergency call terminals

You can contact PRM service staff using the emergency call terminals (Assistance racks) located at the entrance No. 3 (from the curbside) and near the payment terminals at P3 parking.

AIRPORT TERMINAL

Passengers with impaired hearing an listen to public announcements through the induction system. The induction system's coverage is indicated by appropriate signage. The system covers the main areas of the airport: the departures and arrivals areas, baggage claim area, common area of the Terminal.


Dogs-guides walking is carried out no closer than 50 meters from the building of the passenger terminal.

All toilets in the airport are equipped with call buttons for PRM service staff.

ARRIVAL / DEPARTURE

Our employees will ensure the fastest and most convenient passage of airport procedures, as well as assist with baggage check-in and check-in.

SECURITY

  • When staying at the airport, you must comply with security requirements.
  • If you used the escort service, you must comply with and fulfill the requirements of the airport employee (Agent) accompanying you.
  • In case of non-compliance with the requirements of the Agent, the passenger or his accompanying person bears responsibility for the life and health of the passenger.

HAVE A NICE FLIGHT!