B2C| B2B

Information for PRM


PLANNING TRAVEL?

Help desk at Moscow Domodedovo Airport.
We will answer all your questions.

+7 495 933 66 66

We offer 24/7 assistance to passengers with disabilities.
Our staff will meet you and assist with completing the required procedures both when departing from and arriving at Moscow Domodedovo Airport.

+7 495 797 46 53
Car parking assistance at Moscow Domodedovo Airport/
We offer free parking for vehicles carrying passengers with disabilities.

+7 916 509 52 93


Before the flight

Please read our recommendations to passengers with special needs about preparing for flight.

Escort

Traveling alone without an accompanying person? You can request assistance from our staff responsible for services to passengers with disabilities. If necessary, our staff will meet you and assist with completing the required procedures both when departing from and arriving at Moscow Domodedovo Airport.

Escort is provided FREE OF CHARGE and around the clock. Escort can be pre-ordered by contacting the airline. The only thing you need to do is to call us upon arrival at the airport. Contact us at: +7 495 797 46 53.

Any questions? Contact the help desk of the Moscow Domodedovo Airport at +7 495 933 66 66.

Baggage

Same security rules to check-in baggage and cabin baggage.



After arriving at Moscow Domodedovo Airport:

Free parking

Our car parks areFREEfor people with disabilities.

Parking spaces closest to the Terminal are reserved for passengers with disabilities. Some of the parking spaces are equipped with barriers to keep them free. To get access to a dedicated parking space, call in a parking assistant.

To do this contact the operator at the nearest automatic parking terminal or contact the car park supervisor at +7 916 509 52 93.

To leave the car park free of charge, contact the car park administrator (Meeting Point desk in the center of the Terminal).

To leave the car park, use the ticket received at the entrance.

To avoid inconvenience, do not leave your parking ticket in the parked car.


Getting to the Terminal

Areas adjacent to the Terminal are fully adapted for people with reduced mobility (i.e. ramps, handrails, special tactile tiles). Entrance doors are equipped with buttons slowing down the rotation of the door for your convenience.


Airport Terminal map

Первый этаж

Detailed map of the Terminal is available here.


AIRPORT TERMINAL

Restrooms in the international and domestic departures areas of the Terminal have with special wall panels with emergency call buttons. You can contact an airport staff member for assistance.

Cafes and restaurants facilities in the Terminal have waiter call buttons.

Passengers with impaired hearing an listen to public announcements through the induction system. The induction system's coverage is indicated by appropriate signage. The system covers the main areas of the airport: the departures and arrivals areas, baggage claim area, common area of the Terminal.



ARRIVAL / DEPARTURE

Our staff will quickly and conveniently guide you through the required procedures (check-in, passport and customs control, assistance with dropping off and collecting baggage).


HAVE A NICE FLIGHT!