B2C| B2B

Passengers with impaired hearing

Traveling alone, without an accompanying person?

We offer 24/7 assistance to passengers with disabilities. Our staff will meet you and assist with completing the required procedures both when departing from and arriving at Moscow Domodedovo Airport.


PREPARE FOR TRAVEL

Book your ticket:

When booking your ticket, indicate that you are a passenger with special needs. It's the airline that makes the final decision whether it is able to carry a passenger with reduced mobility. We recommend that you book your flight in advance. It may happen that the airline is unable to take you on board because of the restrictions on the number of passengers requiring special attention during the flight.

If you need to cancel your booking, please inform the airline as soon as possible to make your seat available to other passengers with special needs.

Contact the airline:

Not later than 48 hours prior to departure contact the airline you are flying with and ask them to confirm that they are able to carry you.



ESCORT SERVICES

Traveling alone without an accompanying person? You can request assistance from our staff responsible for services to passengers with disabilities. If necessary, our staff will meet you and assist with completing the required procedures both when departing from and arriving at Moscow Domodedovo Airport.

Escort is provided FREE OF CHARGE and around the clock. Escort can be pre-ordered by contacting the airline.

Contact us at: +7-495-933-66-66.


AT THE AIRPORT

Passengers with impaired hearing can listen to public announcements through the induction system. The induction system's coverage is indicated by appropriate signage. The system covers the main areas of the airport: the departures and arrivals areas, baggage claim area, common area of the Terminal.

Airport Terminal map

Первый этаж

Detailed map of the Terminal is available here.

HAVE A NICE FLIGHT!