B2C| B2B

FAQ


Online check-in for these airlines is provided by Moscow Domodedovo Airport.
For information about other airlines contact customer service or visit airline websites.

In this section you will find answers to questions that may arise during the online check-in process. For further assistance, contact your airline.

If you have not found the answer to your question, please contact your airline.

Check in for your flight and print your boarding pass
on any computer connected to the Internet!

Online check-in opens 24 hours
and closes 90 minutes before the departure of your flight.


Who can use online check-in?

When can I use online check-in?

Is online check-in available to groups of passengers?

Can I use online check-in if I need special assistance (e.g. unaccompanied minor, reduced mobility passenger in a wheelchair, etc.)?

How should I enter my name?

What is e-ticket number?

What is passenger name record (PNR)?

Can I use frequent flyer card of a different airline for identification at check-in?

Why there are so few airlines in the drop-down list?

Why can't I choose a specific name on the "Select passengers" page during check-in?

Can I use online check-in if I am traveling with a child?

I have a group reservation. How can I know who is checked in already?

Why are some of the passengers on the "Select passengers" page displayed in light (gray) color?

If there are several connecting flights in my ticket, can I check in for all flights?

Can I cancel check-in?

Can I change seats?

Why can't I change my seat?

Can I add my frequent flyer card to earn miles?

Why do I need to fill in APIS data (Advance Passenger Information System)?

I have entered all the required APIS details. What should I do next?

How can I print out my boarding pass?

Can I save the boarding pass in A4 format?

Can I print the boarding pass again later?

What should I do after check-in?

What happens if I do not board the flight I am checked in for?

What should I do if I want to cancel my flight after a successful check-in?

Can I check in my baggage if I use online check-in?

What should I do if I lose my boarding pass?

What should I do if my boarding pass was printed incorrectly?

What should I do if I am unable to complete the online check-in procedure?

Do I need to contact the check-in desk at the airport if I have done online check-in and printed my boarding pass?

What should I do if I have a receipt that is not a valid boarding pass?

Why is there no gate number in the boarding pass?

Error messages.


Privacy Statement

This Privacy Statement applies to the online check-in services available at www.domodedovo.ru.

Online check-in is provided by the carrier pursuant to the contract of carriage concluded directly between the customer (passenger) and the Airline. When using online check-in, the passenger may be required to provide his/her personal information, such as passenger's first name and last name, date of birth, place of residence, departing flight details, bank card number, etc. This information is stored in check-in databases operated and controlled by the airlines or their handling agents and is used to support the online passenger check-in function.

Moscow Domodedovo International Airport is not responsible for protection or disclosure to third parties of the passenger's personal information entered by the passengers on the websites of airlines or their handling agents.