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Baggage missing

Missing baggage rate at Moscow Domodedovo Airport is one of the lowest globally. If your baggage is missing, we will make every effort to locate it.



Your baggage is missing on the carousel. What can be done?

  1. Contact the baggage tracing agent to fill out the missing baggage form.
  2. Present your travel documents (flight ticket, baggage tags).
  3. Domestic flights:
    With the help of the baggage tracing agent, fill out the missing baggage statement (PIR), evidencing that the baggage is missing.

    International flights: Request from the baggage tracing agent the missing baggage file (AHL) printout,
    evidencing that the baggage is missing.

  4. Present the documents to the airline that operated the flight.

Applicable Russian legislation limits the baggage tracing period to 21 calendar days.


Baggage found

Airline representatives will contact you to inform that your baggage has been found.
Baggage will be either delivered to you or deposited with unclaimed baggage and found items.


Price list of
Limited liability company "DOMODEDOVO AIRPORT HANDLING"
on passengers baggage storage services in left luggage office of Airport DOMODEDOVO
(from 01.04.2018 to 30.06.2018)


п/п
Service Стоимость
Price with VAT not included,
RUB
Стоимость
Price with VAT included,
RUB
Единица
Unit
Notice

1

Storage of unclaimed baggage

37,00

43,66

24 hours

After two days since arrived of baggage to the airport

2

Storage of unregistered baggage (carry – on baggage) and lost things

37,00

43,66

24 hours

Since day of arrived

3

Storage of baggage of people who are got off the plane

156,78

185,00

24 hours

In two hours after the departure (of aircraft)

*The cost of storage for incomplete day is similar to for a complete day.

Unclaimed baggage and found items storage:

Unclaimed baggage and found items storage areas at Moscow Domodedovo Airport is located
in the domestic and international baggage claim areas.

Domestic flights:
+7 495 504-02-58

International flights:
+7 495 504-02-85



21 days have passed, but the baggage is still missing. What can be done?

You are entitled to claim compensation for lost baggage from the airline.



Check baggage status yourself

If you were flying with one of the airlines listed in the table below, you can yourself check the status of your baggage
using the baggage file registration code (issued by the airline upon request).


Select the airline you were flying with:



You have noticed discrepancies in the entered data (such as first name, last name, address, phone number, or baggage details).


Left your belongings on board?

Please contact the unclaimed baggage and found items storage.

Domestic flights:
+7 495 504-02-58

International flights:
+7 495 504-02-85


Related documents:

Air Code of the Russian Federation # 60-FZ dd. 19.03.1997.
Chapter XVII. LIABILITY OF THE CARRIER, OPERATOR, AND SHIPPER